Booking Information

Tickets are non-refundable unless a performance is cancelled for any reason.

Depending on ticket availability, exchanges may be made with at least 48 hours prior notice to the original performance. Tickets must be for the same production and same value; please contact the Box Office to discuss your booking. Please note there is £2 per-ticket exchange fee (Supporters' Circle members can exchange their tickets free of charge).

We offer ticket refund protection with Secure My Booking. This must be purchased at the same time as your tickets. For more details, visit the Secure My Booking information page. All claims must be submitted directly to Secure My Booking online.

If buying tickets online, tickets will be delivered as mobile tickets by default.

An email will be sent with mobile tickets you can show to ushers when you arrive - there is no need to print out the tickets. Please allow an hour to receive this email and check your spam/junk folders if you can't find it.

Mobile tickets can also be accessed within your online account under 'Upcoming Performances' 48 hours before the event.

Alternatively, we can keep the tickets for collection at the Box Office - during our opening hours, or before the performance.

We also offer to post tickets to you by 2nd class post. Please note there is a £1 fee for postage.

If your tickets haven't arrived when you expect, please contact the Box Office who can help you.

We offer reduced priced tickets for customers with disabilities and free personal assistant tickets, for those who require additional support to attend the theatre, on application. 

If you would like to purchase discounted tickets or request accessible seating for a performance, including wheelchair spaces, please call the Box Office on 01223 503333 email: [email protected].

We also offer discounts on certain performances for students, children, groups and schools. Please note there are no discounts on the lowest price seats. Only one discount applies and all discounts are subject to availability. Please check with the Box Office at time of booking for available discounts.

All tickets for The Arts Theatre include a booking fee. The booking fee is essential direct income for the Theatre. Because ticket revenue is divided between many different parties, an increase in ticket prices would not necessarily benefit the Theatre. By charging a booking fee we can ensure that every penny goes directly to the Theatre to help us protect its growth and longevity.

We have a dedicated access page on our website detailing our access ticketing scheme, how to book access tickets and access facilities available at The Arts Theatre.

Resold tickets through 3rd party ticketing sites or online via social media channels will not be accepted and tickets will be invalid. If you have a query about returning tickets please speak directly to our Box Office team.