Terms and Conditions

Terms and Conditions of Sale

Please note that all ticket prices include a per-ticket booking fee.

Please check your ticket details immediately, as mistakes cannot always be rectified.

Refunds and Exchanges: Tickets are not refundable unless a performance is cancelled for any reason. Exchanges may be made under certain conditions, with at least 48 hours prior notice; please contact the Box Office at boxoffice@artstheatre.co.uk to check our policy.

We offer ticket refund protection with Secure My Booking. This must be purchased at the same time as your tickets. For more details, visit the Secure My Booking information page. All claims must be submitted directly to Secure My Booking online at https://ticket-refunds.com/.

The Management reserves the right of admission and the right to offer alternative seating.

To avoid disruption, latecomers will only be admitted at a suitable moment, at the discretion of the theatre staff and in consultation with the touring company. 

With extra security measures in place in theatres across London and the UK we are unable to store any large luggage in the theatre – this includes suitcases and 'carry-on' style cases. Small rucksacks, handbags, shopping bags and briefcases will be allowed into the theatre where you may be asked to open them for inspection.

If you are attending a performance, any bags larger than a standard handbag or small rucksack (over 40 x 30 x 15cm) must be left in the free cloakroom prior to entering the auditorium.  The on-duty team will be happy to indicate where the cloakroom is situated, on the first floor of the Theatre. We hope these measures do not impact on the enjoyment of your visit.

We cannot accept responsibility for the safety and well-being of unaccompanied children, so children under 16 must be accompanied by an adult at all times.

The Arts Theatre Cambridge cannot be held responsible for changes to programmes and casting made by touring companies.

Photography, video and sound recording, smoking (including electronic cigarettes) and the use of mobile phones in the auditorium is strictly prohibited.

Tickets that are resold through any third party will be invalid and not be accepted. 

Only food and drink purchased at the Theatre can be consumed on the premises.

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The Arts Theatre Cambridge
Registered in England No. 16134718, Registered Charity No. 1212452
Registered Office: 6 St. Edward's Passage, Cambridge, CB2 3PJ